Like so many reviewers, we went into the shop intending to just see what types of pieces they offered. We had looked in the windows over the years on the way to/from meals. The staff's friendliness was so refreshing. We saw some pieces that interested us. Our salesperson's helpfulness and honesty ended up sealing the deal. We purchased 2 lovely pieces on the spot. And she cleaned 2 rings I was wearing while we shopped. We will return to have our watches serviced and for other jewelry needs in the future!